Information Technology Department

The Department of Information Technology (IT) manages the city’s voice, data and geographical information systems (GIS) and networks, and provides help desk services to all city departments. The department works to enhance the city’s ability to deliver timely, innovative, customer-focused IT services that meet residents’ needs and improve the efficiency and quality of services the city provides.

In FY16, the department:

  • Migrated city departments to Office 365 and began implementation of a new agenda and meeting management system for Mayor and Council and board and commission meetings.
  • Upgraded the city’s institutional network (I-Net), replacing backbone network equipment to improve IT performance.
  • Implemented the city’s first unified computing system, allowing delivery of applications and services at a much faster rate, while reducing the size of the area occupied by data center equipment by 75 percent.
  • Completed a new address notification web-based GIS map application to incorporate new technology and improve ease of use.
  • Planned, composed and deployed a new open data platform for public sharing of GIS data, saving data maintenance time and adding tools for users to discover, examine, and download data.
  • Migrated GIS data and map servers from physical to virtual machines (an operating system installed on software versus a physical machine), fully virtualizing the entire GIS infrastructure.
  • Supported same-day voter registration for the 2015 city election.
  • Developed and launched, with the City Manager’s Office, a new tracking system for requests for service, using Microsoft SharePoint.
  • Implemented SmartForce to enhance communication and accountability throughout the police department.
  • Launched an online permitting system that allows customers to apply for some permits online, rather than having to visit City Hall.
  • Implemented a new IT asset management system to protect and manage the city’s IT investments.
  • Deployed new security systems for vulnerability scanning, risk identification, remediation and management to protect city resources and customer information.
  • Began disaster recovery planning and completed the city’s first disaster recovery drill, successfully restoring all mission-critical systems and applications.
  • Overhauled the city’s backup infrastructure, operations, policies and procedures, effectively replacing all obsolete backup equipment with cutting-edge technology.
  • Completed all security remediation actions related to the city’s Payment Card Industry compliance certification, allowing the city to continue to securely handle customers’ credit card payments.
  • Successfully upgraded all of the city’s financial and human resources servers and applications.
  • Replaced all city phones for enhanced security and collaboration.
  • Set up Cisco teleconferencing to help dispersed teams work face-to-face.
  • Had four staff members earn seven new certifications, allowing the department to better serve the IT needs of city staff and the community.