Customers will now know exactly what to expect when they deal with Rockville’s departments of Planning and Development Services and Public Works under a new customer bill of rights.

The bill of rights is based on a document from the City of San Diego’s Department of Development Services. The bill of rights is a public statement of the departments’ commitment to providing the best possible service.

The bill of rights outlines the kind of service customers can expect from the departments, including prompt and courteous interactions and transparency, as well as the opportunity to provide feedback on service and request a second opinion of decisions.

See the full customer service bill of rights at