Skip to content

Public Works and Planning Launch Customer Bill of Rights

Customers will now know exactly what to expect when they deal with Rockville’s departments of Planning and Development Services and Public Works under a new customer bill of rights.

The bill of rights is based on a document from the City of San Diego’s Department of Development Services. The bill of rights is a public statement of the departments’ commitment to providing the best possible service.

The bill of rights outlines the kind of service customers can expect from the departments, including prompt and courteous interactions and transparency, as well as the opportunity to provide feedback on service and request a second opinion of decisions.

See the full customer service bill of rights at

Most Recent Articles

Celebrate the Fourth Safely

The Fourth of July is a time to celebrate. But leave the fireworks to the professionals. The city reminds residents that the private use and possession of fireworks, including sparklers, is illegal in Maryland and carries a $500 fine. Fireworks

Read More »

Mini Mayor, Big Day

Mayor Bridget Donnell Newton and city staff welcomed Mithran Karthic (pictured here with Mayor Newton), winner of the “If I Were Mayor…” essay contest, to Rockville City Hall on June 6. Mithran, a fourth-grader at College Gardens Elementary School, earned

Read More »

Sign Up for Our Newsletter

Get the best of Rockville Reports delivered right to your email and stay up to date on what’s happening in our city.

Contact Us

Have a story idea? Email or call the City of Rockville’s Public Information Office.

About Rockville Reports

Rockville Reports is the official publication of the City of Rockville, published at City Hall, 111 Maryland Ave., Rockville, MD 20850-2364.

Translate »