When city staff experiences difficulties with technology, there is one place they turn: The Information Technology End-User Support Team, also known as technology support.
The team is part of the Department of Information Technology, which manages the city’s voice, data and geographical information systems and networks, and provides technology support services to all city departments. Or, as City Manager Rob DiSpirito put it when he recognized the team during the April 24 Mayor and Council meeting, they “respond all day to cries for help from staff in every department and facility across the city organization.”
The department’s initiatives have made it more convenient, fast and reliable for community members to communicate and do business with their city government. Projects in the past year have included implementing a new legislative management system for publishing meeting agendas and minutes, a new GIS open data website, completion of an overhaul of the city’s institutional network, upgrades to the Rockville City Police Department’s dispatch communication center and creation of a disaster recovery hot site, which allows the city to continue providing services in the event of an emergency.
Meanwhile, the End-User Support team “contributes quietly in the background to making the city government function more efficiently and effectively,” DiSpirito said.
Find video of DiSpirito’s recognition of the team as part of his City Manager’s Report: Select the television icon next to the April 24 Mayor and Council meeting listing at www.rockvillemd.gov/AgendaCenter.
Learn more about the Information Technology Department at www.rockvillemd.gov/IT.