Customers will now know exactly what to expect when they deal with Rockville’s departments of Planning and Development Services and Public Works under a new customer bill of rights.
The bill of rights is based on a document from the City of San Diego’s Department of Development Services. The bill of rights is a public statement of the departments’ commitment to providing the best possible service.
The bill of rights outlines the kind of service customers can expect from the departments, including prompt and courteous interactions and transparency, as well as the opportunity to provide feedback on service and request a second opinion of decisions.
See the full customer service bill of rights at www.rockvillemd.gov/2324/Customer-Bill-of-Rights.
Public Works and Planning Launch Customer Bill of Rights
Most Recent Articles
Public Input Requested on Changes to Rockville’s Forestry and Tree Regulations
April 26, 2024
The city is seeking public input on amendments to Rockville’s forestry and tree preservation ordinance at two forums in May. The first, at 7 p.m. Thursday, May 2, is tailored for applicants, developers and industry professionals with a technical interest
County to Provide Update on Seven Locks Justice Complex
April 17, 2024
Representatives from Montgomery County will deliver an update on the Seven Locks Justice Complex during the Monday, April 29 meeting of Rockville’s Mayor and Council. The complex is proposed for the 25.8-acres county-owned detention facility site at 1451 Seven Locks Road. The Mayor and Council meet
Rockville and Pepco Unveil New EV Charging Stations
April 16, 2024
Rockville is taking steps to meet the growing demand for electric vehicle chargers with the launch of new EV charging stations at locations across the city. Pepco officials joined members of Rockville’s Mayor and Council and city staff April 15
Sign Up for Our Newsletter
Get the best of Rockville Reports delivered right to your email and stay up to date on what’s happening in our city.
Contact Us
Have a story idea? Email or call the City of Rockville’s Public Information Office.
About Rockville Reports
Rockville Reports is the official publication of the City of Rockville, published at City Hall, 111 Maryland Ave., Rockville, MD 20850-2364.