City of Rockville Operations Continue: Here Are Ways You Can Access Services

The doors of Rockville City Hall may be shut for now, but that doesn’t mean we’re closed for business. You can still utilize many city services, such as reporting concerns, scheduling inspections and making payments, through the city’s website (www.rockvillemd.gov).

Employees will conduct as much of the city’s operations as possible while maintaining recommended social distancing guidelines to ensure the health and safety of city staff and the community. Employees who are able are teleworking.

Essential city services are continuing, including regular trash and recycling collection, water treatment, street repair, water and sewer system repair, building code and fire inspections, animal control, traffic signal repair, and police patrols and emergency response. Additionally, all city parks remain open to the public.

See below for a few useful phone numbers and emails, which you can also find on the website. News and information related to COVID-19 is regularly updated and found at the top of the home page.

Here’s how you can utilize certain city services during the next two weeks:

Report a Concern

Our report a concern form is only for non-emergency reports, which do not require immediate attention.

• https://www.rockvillemd.gov/FormCenter/Report-a-Concern-14/Report-a-Concern-261

For emergencies, call 911. For public safety non-emergencies, call our police hotline at 240-314-8900. For utility emergencies, call our 24-hour hotline at 240-314-8567.

Pay a Ticket

• Red light

https://wmq.etimspayments.com/pbw/include/photo/moco/input.jsp

• Speeding

https://wmq.etimspayments.com/pbw/include/photo/moco/input.jsp

• Parking

http://www.parkingticketpayment.com/rockville

Pay Your Water Bill

• https://www.velocitypayment.com/vbills/cityofrockville/login.go

Permits

You can apply and pay for standalone residential electrical, mechanical, plumbing permits online. Occupancy permits can be obtained online.

• https://permittingservices.rockvillemd.gov/apps/v190719/#/welcome

(All others must be completed and paid for at City Hall beginning March 30.)

Schedule a Fire Inspection

• https://www.rockvillemd.gov/FormCenter/Community-Planning-and-Development-Servi-7/Fire-Inspections-244

Pet Licenses

• https://maps.rockvillemd.gov/forms/pio/petlicense.html

Useful Numbers and Emails

24-Hour Utility Emergency Report Hotline

240-314-8567

Department of Public Works

240-314-8500 | [email protected]

Planning and Development Services

240-314-8200 | [email protected]

Inspection Services

240-314-8240 | [email protected]

Utility Billing

240-314-8420 | [email protected]

Recreation and Parks

240-314-8620 | [email protected]

For the latest city-related information, follow the City of Rockville on social media (Nextdoor, Facebook and Twitter), visit our website at www.rockvillemd.gov, or sign up for Alert Rockville.

• Nextdoor: https://nextdoor.com/agency/city-of-rockville/?i=vdubrkpqsxzpuayhdccz
• Facebook: http://facebook.com/cityofrockville
• Twitter: https://twitter.com/rockville411
• Alert Rockville: https://member.everbridge.net/index/3531635643384073#/signup

Find a list of resources with up-to-date and trustworthy information about COVID-19 at https://rockvillereports.com/resources-and-information-on-covid-19-novel-coronavirus.