Quick Links, Facts and Phone Numbers

When winter weather strikes, turn to the city’s website at www.rockvillemd.gov.

Closure and snow emergency information will be available on the website, as well as through Facebook (www.facebook.com/cityofrockville) and Twitter (@rockville411), and by signing up for Alert Rockville notifications at www.rockvillemd.gov/alerts.

City crews treat and plow roads in priority order. First are primary roads, including major arterial roads, emergency routes, central business districts and primary residential roads near schools. Next are secondary roads, including the remainder of neighborhood streets, alleyways and cul-de-sacs. To check if an address is within the city limits, find the Address and Residency Check map at www.rockvillemd.gov/maps.

This snow season, the city is urging patience and preparation on the part of residents. Operations and normal service times may be impacted due to precautions taken during the COVID-19 pandemic that include permitting only the driver, and no passengers, in vehicles/plows, and entirely virtual storm operations meetings, with no in-person attendance. Crews will respond as quickly and safely as possible.

Removing snow from sidewalks, driveways and entrances is the responsibility of the property and/or business owner or community association. Rockville requires that snow and ice be removed from sidewalks, steps, driveways, parking spaces and similar paved areas for public use within 24 hours after a snowfall of up to 3 inches, within 48 hours after a snowfall of 3-10 inches, and within 72 hours after a snowfall of more than 10 inches. If residents can do so, they should clear snow from around fire hydrants and storm drains. To report a sidewalk that has not been cleared within the required timeframe, call 240-314-8330.

Residents are encouraged to check on older neighbors who may need assistance clearing snow. Learn more about the city’s volunteer snow shoveling for seniors.


  • Emergency: 911
  • Report a Downed Tree to the City: 240-314-8700
  • City of Rockville Dept. of Public Works: 240-314-8500
  • Water Main Breaks/Sewer Line Overflows: 240-314-8567
  • Rockville City Police Dept. (non-emergency): 240-314-8900
  • Rockville Recreation Programs Cancellation Line: 240-314-5023
  • Rockville City Hall: 240-314-5000
  • Report a Power Outage or Downed Wire to Pepco: 1-877-737-2662
  • Montgomery County Hypothermia Alerts (report safety concerns for people or pets): 301-279-8000