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Where to Go When It Snows: Be In-the-Know About Winter Weather Quick Links, Facts and Phone Numbers

A person shoveling snow

When winter weather strikes, turn to the city’s website at Closure and snow emergency information will be available on the website, as well as through Facebook and Twitter, and by signing up for Alert Rockville notifications at

City crews treat and plow roads in priority order. First are primary roads, including major arterial roads, emergency routes, central business districts and primary residential roads near schools. Next are secondary roads, including the remainder of neighborhood streets, alleyways and cul-de-sacs. To check if an address is within the city limits, find the Address and Residency Check map at Removing snow from sidewalks, driveways and entrances is the responsibility of the property and/or business owner or a community association.

Rockville requires that snow and ice be removed from sidewalks, steps, driveways, parking spaces and similar paved areas for public use within 24 hours after a snowfall of up to 3 inches, within 48 hours after a snowfall of 3-10 inches, and within 72 hours after a snowfall of more than 10 inches. If residents can do so, they should clear snow from around fire hydrants and storm drains. To report a sidewalk that has not been cleared within the required timeframe, call 240-314-8330.

Residents are encouraged to check on older neighbors or neighbors with disabilities who may need assistance clearing snow. For information about the city’s volunteer snow shoveling for seniors and people with disabilities, and to sign up for assistance or to volunteer online, visit

Emergency. . . . . . . . . . . . . . . . . . 911
Report a Downed Tree or Branch to the City. . . 240-314-8700
Public Works. . . . . . . 240-314-8500
Water Main Breaks/Sewer Line Overflows. . . . . . 240-314-8567
Rockville City Police (non-emergency). . . 240-314-8900
Recreation Programs Cancellation Line. . . . 240-314-5023
Rockville Senior Center (operating status updated by 6:15 a.m. on inclement weather days). . . 240-314-8800
Rockville City Hall. . . 240-314-5000
Report a Power Outage or Downed Wire to Pepco . . . . 1-877-737-2662
Montgomery Co. Hypothermia Alerts (report safety concerns for people or pets). . . . . . 301-279-8000

This article has been updated to add a telephone number for the Rockville Senior Center.

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