The doors of Rockville City Hall may be shut for now, but that doesn’t mean we’re closed for business. You can still utilize many city services, such as reporting concerns, scheduling inspections and making payments, through the city’s website (

Employees will conduct as much of the city’s operations as possible while maintaining recommended social distancing guidelines to ensure the health and safety of city staff and the community. Employees who are able are teleworking.

Essential city services are continuing, including regular trash and recycling collection, water treatment, street repair, water and sewer system repair, building code and fire inspections, animal control, traffic signal repair, and police patrols and emergency response. Additionally, all city parks remain open to the public.

See below for a few useful phone numbers and emails, which you can also find on the website. News and information related to COVID-19 is regularly updated and found at the top of the home page.

Here’s how you can utilize certain city services during the next two weeks:

Report a Concern

Our report a concern form is only for non-emergency reports, which do not require immediate attention.

For emergencies, call 911. For public safety non-emergencies, call our police hotline at 240-314-8900. For utility emergencies, call our 24-hour hotline at 240-314-8567.

Pay a Ticket

  • Red light

  • Speeding

  • Parking

Pay Your Water Bill


You can apply and pay for standalone residential electrical, mechanical, plumbing permits online. Occupancy permits can be obtained online.

(All others must be completed and paid for at City Hall beginning March 30.)

Schedule a Fire Inspection

Pet Licenses

Useful Numbers and Emails

24-Hour Utility Emergency Report Hotline


Department of Public Works

240-314-8500 |

Planning and Development Services

240-314-8200 |

Inspection Services

240-314-8240 |

Utility Billing

240-314-8420 |

Recreation and Parks

240-314-8620 |

For the latest city-related information, follow the City of Rockville on social media (Nextdoor, Facebook and Twitter), visit our website at, or sign up for Alert Rockville.

Find a list of resources with up-to-date and trustworthy information about COVID-19 at